FAQs
(Frequently Asked Questions)

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We know that you are excited and can’t wait to ride Australia’s Number 1 Jet Boat Ride but if you have any question hopefully we already have the answer for you below in our Frequently Asked Questions.
If you don’t find the answer that you are looking for feel free to contact and one of our friendly staff will be happy to help. 
Email: [email protected]
Phone: +61 7 5526 3089

If you want more details about our premium 55 minute Broadwater Adventure ride CLICK HERE! 

If you are looking to make a booking online then CLICK HERE!

Paradise Jet Boating FAQs

Q. The time that I want to book isn't available online, Can I still book the time I want?

A. Maybe… We are very busy and our available times change very fast so if your time isn’t available online just give us a quick call and see if one of our friendly humans can help +61 7 5526 3089.

Q. How old do you have to be to ride?

A. We recommend 4yrs as the minimum age, we do allow some 3yrs old children onboard if the parents feel that the child will enjoy the fast ride and spins.

Q. How tall do you have to be to ride?

A. It doesn’t matter how tall you are we just recommend that you are at least 4yrs old. We do allow some 3yrs old children onboard if the parents feel that the child will enjoy the fast ride and spins.

Q. What times are the jet boat rides?

A. Our Jet Boat rides run everyday from 9am – 4pm, however you do need to book in advance so give us a call on +61 7 5526 3089 or BOOK HERE.

Q. How Long does a ride go for?

A. Our main ride the Premium Broadwater Adventure is a 55 minute ride.
We also have a 30 minute express ride

Q. Do you still operate in bad weather

A. You are going on a jetboat so you are going to get wet anyway… so if it is raining YES we still operate. We do very closely watch the real-time weather radars and if there is any chance of dangerous weather then we may delay or cancel trips.  

Q. What do I need to bring?

A. Nothing. Just be ready to have some serious fun! 
It may be a good idea to slap on some sunscreen and have a big drink of water before your ride in the beautiful summer months (Dec – Feb).

Q. What items can I take onboard with me.

A. Nothing. Unfortunately you are not permitted to take anything onboard, for two reasons.
1) We need you holding on at all times.
2) If someone drops something and it hits you in the head that would be dangerous…. we are just trying to protect you.

Q. Do you have lockers?

A. We have storage boxes where you can store all of your belongings that are locked and under CCTV while you are on your ride.

Q. Can I take GoPros or other cameras onboard?

A. Unfortunately you are not permitted to take anything onboard, for two reasons.
1) We need you holding on at all times.
2) If someone drops something and it hits you in the head that would be dangerous…. we are just trying to protect you.
Even if you have mounts or body straps they can not go onboard…..Sorry.

Q. Can I reschedule or cancel my ride

A. You can reschedule or cancel ride as long as you give us enough notice.
To cancel your ride please give us at least 48hrs notice.
To reschedule your ride please give us at least 24hrs notice.
If you do not give us enough notice unfortunately there will be a 100% cancellation fee.

Q. When is the arrival time for the jet boat ride?

A. We need you to arrive for check-in 30mins before your ride time. Check-in is at our office: Paradise Jet Boating, Shop 7b, Mariners Cove Marina, 60 Seaworld Drive, Main Beach.

Q. Can I ride if I am disabled?

A. We take many people with many disabilities on the jet boat ride. If you are in a wheelchair we can help you into the boat, we just require you to be able to use your hands to hold on. Please check out our accessibility statement for more info.

Q. Can I just turn up or do I need to book?

A. We are very busy and our rides fill up fast… so yes you need to book. You can BOOK ONLINE or just give us a call +61 7 5526 3089.

 

Q. Do you provide hotel transfers?

A. Yes we can provide you with a FREE pickup from most Surfers Paradise and Main Beach hotels. This is subject to availability so make sure you book this with our reservations staff +61 7 5526 3089.

Jet boat on the water with surfers paradise in the background
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Opening Times:

Office:
8:30am - 5:00pm
Trips:
9am - 4pm hourly
Phone bookings:
8am - 9pm
Online bookings:
24hrs
Call us now

Address:

Main Beach:
Shop 7b, Mariners Cove Marina,
60 SeaWorld Drive, Main Beach
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Surfers Paradise:
36a Cavill Avenue, Surfers Paradise 
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Contact Us:

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