FAQs

Jet boating is built for high-speed thrills including 360-degree spins, drifting and rapid manoeuvres, rather than a slower paced sightseeing cruise. As the Gold Coast's original jet boat operator, departing right from Surfers Paradise, we combine genuine adrenaline with real Gold Coast scenery. For a calmer, more leisurely way to see the waterways, our sister brands Aquaduck and Southern Cross Tours offer amphibious city tours and hinterland day trips. Many guests do a jet boat ride for the thrill and pair it with one of these for a different pace.

Paradise Jet Boating operates year-round, seven days a week, in most weather conditions, since you'll get wet either way, so rain isn't usually a dealbreaker. Queensland's warmer months are the most popular for jet boating, but the ride runs daily regardless of season, so any time of year works.

Yes. Group bookings are welcome, and discounted rates are available for larger groups. Call us on +61 7 5526 3089 or email bookings@paradisejetboating.com.au to arrange group pricing and availability.

If a time slot isn't showing online, it's usually because that departure is already fully booked. Call us on +61 7 5526 3089 or email bookings@paradisejetboating.com.au - we can let you know about any last-minute openings, cancellations, or add you to a waitlist for that time.

Rides depart hourly from 9:15am to 4:15pm daily (9:15, 10:15, 11:15am, 12:15, 1:15, 2:15, 3:15, 4:15pm). Additional departure times may be added during summer and peak school holiday periods. Check live availability when booking online, or call us on +61 7 5526 3089.

We strongly recommend booking in advance - rides sell out fast, especially on weekends and school holidays. Walk-up bookings are sometimes possible subject to availability, but booking ahead is the only way to guarantee your preferred time.

Please arrive at least 15 minutes before your booked session time at our Cavill Avenue departure point. This time is for check-in, your safety briefing and lifejacket fitting, the boat departs once this is complete, so the ride itself begins shortly after your session time.

Yes. All online payments are processed securely through Rezdy's payment system, and in person we use EFTPOS terminals at our Cavill Avenue desk, so your card details are always handled safely.

Whatever suits you. We accept most major credit and debit cards including AMEX, Apple Pay, Google Pay, gift vouchers, and cash or EFTPOS in person at our Surfers Paradise desk. Booking by phone or email? We can send you a secure payment link.

Yes. If you book online, just ask and we'll send you a tax invoice or payment receipt any time. Paying in person at our desk, we can print or email one on the spot.

Nope, no hidden fees here. Book online, by phone or in person, the price you see is the price you pay.

Yes. Payment is required in full at the time of booking, this secures your spot and keeps things simple. We're not able to hold a seat without payment or accept partial amounts.

Yes, gift vouchers can be used as payment for any Paradise Jet Boating ride. If it doesn't quite cover the full amount, you can top up the balance with card, EFTPOS or cash.

Yes. If you give us at least 24 hours' notice before your session time, you can reschedule to a new date or time at no extra charge. Rescheduling inside 24 hours isn't available.

Yes, with at least 24 hours' notice before your session time, for a full refund. Cancellations made inside 24 hours are not refundable.

Paradise Jet Boating rides depart on time - we're unable to hold a departure for late arrivals, and no-shows aren't eligible for a refund or reschedule. To avoid missing out, please arrive at least 15 minutes before your session time.

Yes, in most conditions, you'll get wet either way, so light rain doesn't stop the ride. We monitor weather radar in real time, and if genuinely dangerous conditions are forecast (lightning, severe storms), we may delay or cancel a ride for safety. This is always our call as the operator, based on conditions on the day, not something guests can request.

Yes. Gift vouchers can be purchased directly through our website, by emailing bookings@paradisejetboating.com.au or by calling +61 7 5526 3089. They make a great gift for birthdays, special occasions, or anyone chasing the best jet boat ride on the Gold Coast.

Gift vouchers are valid for 3 years from the date of purchase.

Yes. Gift vouchers can be redeemed against any Paradise Jet Boating ride or combo package, and can be used as full or partial payment.

Yes, multiple vouchers can be combined to pay for a single booking.

Contact us at bookings@paradisejetboating.com.au or +61 7 5526 3089 with your name and purchase details, and we can help locate or reissue it.

Gift vouchers are non-refundable but transferable - you're welcome to pass it on to someone else to use.

The minimum age to ride with Paradise Jet Boating is 4 years old. Some 3-year-olds may be welcomed aboard at the operator's discretion, if a parent confirms their little thrill seeker will enjoy high speed spins and sudden movement.

There's no height restriction - age is the only requirement to ride with Paradise Jet Boating.

Yes, an adult must accompany any child under 10 years of age.

Yes. We welcome guests with a wide range of disabilities on the Jet Boat ride. If you use a wheelchair, our crew can help you into the boat - the only requirement is that you're able to use your hands to hold on throughout the ride. See our Accessibility Statement for full details.

Yes. Paradise Jet Boating isn't suitable for pregnant passengers, or anyone with back, neck or heart conditions, or previous injuries that could be aggravated by high-speed movement. If you're unsure, we recommend checking with a doctor before booking.

Our skipper allocates seating before departure to keep everyone safe on board, taking into account weight distribution, group sizes and how many passengers safely fit in each row. Younger passengers are generally seated towards the rear. Seating isn't first come, first choice and may vary trip to trip, so once you're seated, sit tight until the skipper says otherwise.

The Paradise Jet Boating ride is 50 minutes of genuine time on the water. Please allow around 65 minutes in total, which includes check-in, your safety briefing and lifejacket fitting before departure.

Wear comfortable, secure clothing and footwear you don't mind getting wet, and bring sunscreen and water, especially in summer. A change of clothes is optional but recommended, since getting wet is part of the ride. You don't need to bring anything else - secure storage is provided for your belongings.

Nothing can be taken onboard, including bags, phones, cameras and GoPros - even ones with chest or body mounts. This is for safety: passengers need both hands free to hold on, and dropped items at high speed are a hazard. Free locked storage under CCTV is provided at the departure point.

Yes. Secure, locked storage boxes under CCTV are available at the departure point for your belongings during the ride.

Paradise Jet Boating doesn't offer hotel pickups. We're centrally located at 58 Cavill Avenue in the heart of Surfers Paradise, within easy walking distance of most Surfers Paradise hotels.

Yes, all our skippers are fully trained, experienced local operators. As the Gold Coast's original jet boat operator, running rides from Surfers Paradise since 2004, we're proud to have maintained a 100% safety record across more than two decades on the water.

Yes, all our skippers are fully trained, experienced local operators. Paradise Jet Boating has been running rides on the Gold Coast since 2004, and we're proud to have maintained a 100% safety record across more than two decades on the water.

Most guests enjoy the ride without any issue. However, because it involves sudden high-speed movement, we recommend checking with a doctor first if you're pregnant, or have a back, neck or heart condition, or a previous injury that could be aggravated by rapid motion, just so you can enjoy your ride with complete peace of mind.

Your safety always comes first. Our skippers monitor conditions throughout every ride and are trained to adjust the route, or return to shore early, if conditions call for it, so you're in experienced hands regardless of what the weather does.

No swimming ability is needed to enjoy the ride. Lifejackets are mandatory for every passenger throughout, so you're safely supported the whole time.